Backbone CRM

Backbone · for contractors who run their business from the field

Run the whole job from your phone.

Bid, schedule, get paid, and see what you actually made — all from one app. Built for HVAC, electrical, plumbing, and general contractors.

No credit card. 14 days.

Built for HVAC · Electrical · Plumbing · General Contracting

BackboneBackbone
Job #4118

In progress

AC condenser replacement

2138 Oak Knoll Dr · Eugene, OR
(541) 555-0117 · Linda Reyes
OMW
On-site
Finished

Estimate · approved

3-ton condenser unit$1,840
Labor · 4 hrs$520
Refrigerant + line set$295
Total$2,655.00

No contracts. No credit card to start. Cancel anytime.

HVAC · Electrical · Plumbing · General Contracting

The problem

Other apps were built for a back office you don't have.

The big field-service platforms grew up serving 50-truck companies with full-time dispatchers. You're not them. You're three guys, a couple of vans, and a phone in every truck.

Built for the truck, not the desk

Every workflow has to work with one hand, in bad light, with gloves on. If you need a desktop to run your day, the tool failed.

Pay for what you use

Starts at $39/month. The big guys lock AI, GPS, and recurring plans behind $189+ tiers. We just include them.

No 6-month implementation

Sign up. Add your price book. Run a job. You can be invoicing customers in an afternoon.

AI estimates

Turn a photo into a quote in 90 seconds.

Snap the panel, the unit, the leak. AI reads the photo, pulls items from your price book, and drafts a clean estimate. You edit, you send. The customer signs from their phone.

  • Photo → line items, drafted
  • Pulls from YOUR price book and margins
  • E-signature + deposit collection built in
Photo → Estimate
90s
AI · 96%
3-ton condenser$1,840
Labor · 4 hrs$520
Line set + refrigerant$295
Tax (Lane County)$201
Total$2,856

Jobs & scheduling

Dispatch a crew the way you actually do it.

Drag a job onto a tech. Send the address. Track OMW, on-site, and finish. When the customer asks for an ETA you have a real one — not a guess.

  • Day, week, and map views
  • Customer SMS arrival notifications
  • GPS check-in / check-out without a separate app
Tuesday · May 28
DayWeekMap
8:00

Furnace check · Lopez

Marcus

10:30

AC install · Reyes

Marcus + Joel

Now
1:00

Repipe · Carter

Tom

3:00

Estimate · Singh

You

Get paid on-site

Card, ACH, deposit — paid before you leave the driveway.

Tap to invoice. Tap to charge. Instant payout to your bank with Stripe under the hood. No more 30-day waits and no more chasing a check.

  • Card + ACH + Apple Pay
  • Per-transaction pricing, not per month
  • Auto-reconciled into job costing
Job #4118 · Reyes
Settled

Collected today

$2,655

.00 USD · Stripe

Card

$1,940

ACH

$520

Apple Pay

$195

Payout next business day · no monthly fees

Real margin

Know what you actually made.

Materials, labor, fuel — Backbone tracks projected vs. actual for every job. The number you wanted is right next to the number you got.

  • Per-job profit and loss
  • Labor cost from real clock-in time
  • Material cost from receipts you photograph
Job costing · Reyes
+$418 over plan

Projected

$612

margin · 28%

Actual

$1,030

margin · 39%

Materials$1,840$1,720
Labor$520$485
Fuel + misc$80$72

Why Backbone

AI that does the paperwork.

We built Backbone for the way you already run jobs — and put the boring parts on autopilot. Voice-to-job-notes. Estimates from a photo. Auto-generated invoices that match the work. The other guys charge $79/month extra for this and call it an add-on.

90s

Average time to draft an estimate from a photo.

$0

Per-job cost. AI is included in every plan.

1 app

No bolting GPS / payments / forms on the side.

From the field

Built with contractors, not pitched at them.

Real quotes from the field will live here once early customers are off NDA.

Quote slot — owner-operator, HVAC

Quote slot — small crew, electrical

Quote slot — general contractor

Pricing

Simple pricing. Undercut the rest.

Three tiers. Pick one. Payments billed per transaction — not per month.

Starter

$39/mo

Jobs, schedule, customers, estimates, invoicing + payments.

Pro

Most popular

$89/mo

Everything in Starter, plus SMS, QuickBooks, GPS, AI estimates, voice notes, and reporting.

Per user

+$15/user

Per additional teammate beyond the first three.

Compared to incumbents at $79–$189/mo before add-ons. Card processing fees apply per transaction.

Full pricing details

FAQ

Common questions, plainly answered.

Starter is $39/mo, Pro is $89/mo, and additional users beyond the first three are $15/user/mo. Payments are billed per transaction (not per month). No contracts.

No. Backbone is month-to-month and you can cancel any time from inside the app. Your data exports to CSV whenever you want it.

Both. Backbone is built mobile-first; iOS and Android are first-class. A web build is available at app.backboneapp.tech for back-office work on a laptop.

Yes — tap-to-pay on iPhone and Android, plus ACH and Apple Pay. Funds settle to your bank via Stripe, usually next business day.

Three things: it's mobile-first instead of desktop-with-an-app, AI estimating and voice notes are included in Pro instead of paid add-ons, and the base plan is roughly half the price of comparable tiers.

Yes, 14 days, no credit card required. Bring in your customers and price book, run a few real jobs, decide if it fits.

Start free in two minutes.

No credit card. No demo call. Just download the app and start a job.